FAQ


WHY BUY FROM WATER FILTER SUPERSTORE?

The Water Filter Superstore prides itself on the quality of our product range. We have thoroughly researched our products and supply only the highest quality products which are predominantly made in the USA. When it comes to water purification, quality is imperative because inferior products are prone to leaks, poor performance and failure to achieve what they claim they can. Customers have peace of mind knowing that the vast majority of our products are tested and comply with NSF standards and offer manufacturer specifications.

We have been operating in the water purification and plumbing industry for more than 20 years and are passionate about providing solutions for healthy and safe drinking water for all Australians.

We are constantly keeping up with the latest developments in research and product development to ensure we can offer the latest products at the best possible prices.

The Water Filter Superstore is also proud to be a 100% Australian owned and operated company which delivers a first class online shopping experience to meet all your water purification needs.

HOW CAN I PAY FOR PURCHASES?

Mastercard or Visa.

WHEN WILL MY PURCHASES BE DELIVERED?

We endeavour to ensure that your order from The Water Filter Superstore is dispatched to you in approximately 1–3 business days. However, we will often dispatch within the first 24hours of your order being received.

WHEN DO I NEED TO REPLACE MY FILTER CARTRIDGE?

The life of a filter cartridge can be influenced by a wide variety of factors. However, it is important to note that a good quality filter will always last longer than an inferior product.

The main influencing factor is the quality of the water being filtered. High levels of sediment for example, will shorten the life of a cartridge and also reduce performance. Filter life can also be influenced by water source, ie tank water, town water, bore water, which could contain varying quality of water.

Based on our vast experience with the use of water filters, we have found that filter cartridges inevitably develop bacteria build up over time as well as drop in performance. We therefore recommend replacing your cartridges ideally between 6 and 12 months.

WHAT IS A MICRON RATING?

A micron rating is an indication of the ability of the filter to remove contaminants by the size of the particles. The lower the rating, the finer the membrane and therefore smaller particles can be filtered leading to better quality water.

WHAT DOES A SEDIMENT FILTER DO?

Sediment filters remove particles from water such as dirt, rust, mud, slime, algae, fibres and hair. They do not remove chemicals or parasites from water. They are most commonly used in a double system in combination with a carbon filter. The water will first pass through the sediment filter to remove particles and then through the carbon filter to remove chemical contaminants and parasites.

WHAT DOES A CARBON FILTER DO?

A carbon filter uses a bed of activated carbon to remove contaminants and impurities from water.

WHAT IS REVERSE OSMOSIS?

Reverse osmosis is the ultimate in water purification. It is an advanced process in which inorganic contaminants and potentially harmful chemicals and metals are removed by pushing water under pressure through a semi-permeable membrane. Many of the contaminants removed by this process cannot be eliminated by other methods.

WHAT IS ULTRA VIOLET STERILISATION / PURIFICATION SYSTEMS?

These state-of-the-art systems are designed to be germicidal to bacteria, viruses and other microorganisms in drinking water. When these microorganisms are exposed to the special Ultra Violet light, for a sufficient period of time, their DNA and RNA is disrupted and their ability to reproduce is inhibited. This system is particularly beneficial for use on tank water or creek water or wherever bacteria and viruses are a problem.

WHAT IS CRYPTOSPORIDIUM?

Cryptosporidium is a parasite that causes an infection of the small intestine known as Cryptosporidium enteritis. Outbreaks are linked to drinking from contaminated public water supplies. Symptoms are abdominal cramping, diarrhoea, malnutrition and weight loss and nausea. In people with weakened immune systems this infection can be severe and life threatening.

WHAT IS GIARDIA?

Giardia is a parasite which causes an infection of the small intestine known as Giardiasis. The parasite lives in soil food and water. Symptoms of Giardia infection include diarrhoea, headaches, loss of appetite, low-grade fever, nausea and weight loss.

WHAT IS WATER CHLORINATION?

Water chlorination is the process of adding chlorine or hypochlorite to water. In Australia, this is done to all town water supplies with the aim of attempting to kill bacteria, other microorganisms and water borne diseases. Chlorine is a chemical that in concentrated doses is highly toxic and poisonous.

WHAT IS WATER FLUORIDATION?

Water fluoridation is the controlled addition of fluoride to public water supplies. The intention of this process is to reduce tooth decay in the general population. Dental fluorosis results from over exposure to fluoride and is characterised by discoloured teeth. Excessive amounts of fluoride can be deadly.

WHAT IS LEAD?

Lead is a toxic heavy metal. It does not usually naturally occur in water but rather is present in pipes and plumbing fixtures which service our water supply. High levels of lead exposure are particularly risky for children who can experience delayed physical and mental development. Accumulation of lead in adults has been linked to high blood pressure, kidney problems, anaemia, stroke, damage to the nervous system and cancer